Subscription policy

1. Overview

• Free: the classic tools, free of charge, with no watermark and no credit card.
• AI: the classic tools without daily limits, plus the AI assistant with a monthly allowance of AI pages.
• Pro: everything in AI, with a larger allowance, a choice of model, the certified signature and the API.
• 24-hour pass: AI plan features for a limited time, without a subscription.
• Top-ups: extra AI pages for subscribers.

2. Offers and prices

Prices include or exclude taxes depending on your country, as shown at checkout. The full comparison of plans is on the pricing page (/en/pricing).

3. The free plan

The free plan costs nothing and requires no credit card. With a verified account, you get 50 operations per day, files up to 100 MB. History: 7 days of history.

It also includes a one-time AI trial of 3 AI operations over the life of the account.

4. Subscriptions

The AI and Pro subscriptions start as soon as your payment is confirmed. You get immediate access to the features of your plan.

Your AI page and translation allowances reset at the start of each monthly period, including on yearly plans. Unused pages from your allowance do not carry over to the next period.

5. Automatic renewal

Subscriptions renew automatically at the end of each period (month or year), at the price in force, until you cancel.

The renewal date is shown in your account area. Before a yearly renewal, we send you a reminder by email (timing to be confirmed).

6. Cancellation

You can cancel in one click from your account area (/en/account). No fees, no questions to answer.

Cancellation takes effect at the end of the period you have paid for. You keep access to your plan until then. We confirm the cancellation by email.

After that date, your account switches to the free plan. Your files are then kept according to the free plan rules.

7. The 24-hour pass

The 24-hour pass gives you the AI plan features for 24 hours from purchase, with 50 AI pages and 25,000 words of translation.

• It does not renew automatically. You are charged only once.
• Top-ups cannot be bought during the pass.
• Unused AI pages expire at the end of the pass.

8. Top-ups

A top-up adds 100 AI pages to your account. It is a one-time purchase, reserved for AI and Pro subscribers.

Top-up pages are used after the pages included in your plan. They do not expire as long as your subscription is active.

9. How AI pages are counted

AI pages measure your use of the assistant. Each feature counts them as shown before you start.

• AI pages are counted only when an operation succeeds.
• If an operation fails, any pages counted are refunded automatically.
• On the Pro plan, each page processed with the higher-quality model counts as 20 AI pages.
• Translation has its own allowance, counted in words of the source text.

Your remaining AI pages and the renewal date are always shown in the service.

10. Changing plans

You can upgrade from AI to Pro at any time. The change is immediate, and the amount already paid for the current period is taken into account (proration).

A downgrade from Pro to AI takes effect at the next renewal. You keep the Pro features until then.

11. Refunds

A period that has started is not refunded pro rata, except where the law requires it or in case of a service incident attributable to us.

To request a refund, contact us through the contact page (/en/contact). We answer every request.

12. Right of withdrawal

If you are a consumer in the European Union, you normally have 14 days to withdraw from a distance contract.

Our services and digital content are provided immediately. At checkout, you ask us to start right away and acknowledge that you lose your right of withdrawal once the service has been fully performed or the digital content has been supplied (checkbox at payment).

• A 24-hour pass that has been used, or AI pages that have been consumed (including top-ups), cannot be refunded.
• A subscription that has not been used at all can be refunded if you withdraw within 14 days of purchase.
• Consumers in Canada, including Quebec, benefit from the rules of their province, which apply in addition.

To withdraw, use the withdrawal option in your account area (/en/account) or contact us at contact@eflypdf.com (withdrawal procedure to be confirmed).

13. Payment

Payments are processed by Stripe. We never see or store your card number.

You can pay in euros (EUR), US dollars (USD) or Canadian dollars (CAD). Taxes are applied according to your country.

Your invoices are available in your account area (/en/account). If a renewal payment fails, we tell you and give you time to update your payment method before switching you to the free plan.

14. Price changes

We may change our prices. A new price never applies to a period already paid.

For subscribers, we give notice by email before the new price applies at renewal (notice period to be confirmed). If you do not accept it, you can cancel before that date.

Contact

For any question about billing, your plan or a refund, contact us.

• By email: contact@eflypdf.com
• Through the contact form: /en/contact
• By post: Blue One Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong