Skip to content
eFlyPDF

Refund policy

Last updated: October 29, 2026

This policy explains when and how you can get a refund for a purchase on eFlyPDF. It complements the subscription policy (/en/subscription-policy) and the terms of use (/en/terms).

Our principle: if the service did not help you or did not work as it should, we refund you.

1. Who handles your refund

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries and handles returns.

Refunds are paid to the payment method used for the purchase (card, PayPal…). Paddle's checkout buyer terms (paddle.com/legal/checkout-buyer-terms) also apply.

2. What we refund

  • A first subscription you have not used: full refund if you ask within 14 days of payment.
  • A duplicate payment, a wrong amount, or a renewal charged after a cancellation we had recorded: full refund.
  • A service incident on our side that prevented you from using a paid plan: refund of the period concerned.
  • Any other case required by the law of your country of residence.

3. What we do not refund

  • A subscription period that has started and been used is not refunded pro rata. Cancelling stops the renewal, and you keep access until the end of the paid period.
  • A 24-hour pass that has been used.
  • AI pages that have been consumed, including top-ups.

These exclusions never limit the rights the law of your country gives you.

4. How to ask for a refund

  • Write to us through the contact form (/en/contact) or at contact@eflypdf.com, with your account email address and, if possible, your Paddle receipt number.
  • You can also use the link in your Paddle receipt (paddle.net).

We usually answer within two business days. Once a refund is granted, it shows on your statement within 5 to 10 business days, depending on your bank.

5. Right of withdrawal

If you are a consumer in the European Union or the United Kingdom, you normally have 14 days to withdraw from an online purchase. When you ask for immediate access to the service, this right ends once the service has been fully provided or the digital content consumed.

In Canada, including Quebec, the consumer protection rules of your province apply in addition to this policy.

Contact

For any question about a refund:

  • By email: contact@eflypdf.com
  • Through the contact form: /en/contact
  • By post: Blue One Limited, Suite C, Level 7, World Trust Tower, 50 Stanley Street, Central, Hong Kong